SHIPPING 

US Shipping and Processing times 3-7 Business days

Processing and shipping times are two separate wait times, please allow 2-3 business days for processing and 3-7 days for shipping. 

Choosing a faster shipping time does not speed up the processing time, it will only determine how fast the postal service delivers your package.

*Note: During high volume order times such as sales or new releases orders can take up to 7 days to process. We are a small team, but we work around the clock to get your items to you as quickly as we can! We thank you for your patience. 

We offer tracked shipping options worldwide! International shipping cost is calculated at check out.   

**We apologize for potential delays due to COVID-19, they are beyond our control.**

INTERNATIONAL SHIPPING 

International Shipping and Processing times 5-15 Business days

We offer tracked shipping options worldwide! Shipping costs are calculated at checkout. We apologize for potential delays due to COVID-19, they are beyond our control. 

All international shipments are considered FINAL SALE and not eligible for exchange or refunds due to the additional freight and duty costs associated with those orders.

Import taxes & Duties

Your order may be subject to Import duties and taxes, which are levied once a shipment reaches your country. This varies by country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

 

RETURNS

NO REFUNDED RETURNS ONLY SHOP CREDIT

Due to limited inventory and being a small family owned business we only allow returns for shop credit. We do not offer money back.

 

We want you to adore what you ordered, but if something isn't what you thought, let us know.  

How do we do this you ask?

 

All returns must be authorized by email  at contact@axelandrose.com and must be sent within 7 days of receiving your order.

Must provide

• Name the order was purchased under
• Order number
• Email address associated with the order

To be eligible for a return, your item must be unworn and in the same condition that you received it free of odor, pet hair, stains, rips etc - with original packaging and tags. 

If accepted for a return, after we receive the item a shop credit for the amount of the items (not including shipping) will be sent via the email on the order.

 

EXCHANGES

All exchanges must be authorized by email  at contact@axelandrose.com and must be sent within 7 days of receiving your order.

Must provide

• Name the order was purchased under
• Order number
• Email address associated with the order

For exchanges, to ensure to get the correct item exchanged and due to our small batches we recommend you purchase the exchanged item on the website. 

Once we receive your item we will process the refund for the returned item! 

 

 

ADDITIONAL RETURN / EXCHANGE INFORMATION 

Shipping costs will not be refunded 

Axel and Rose is not responsible for return postage 

Axel and Rose is not responsible for lost or stolen packages

NO RETURNS OR EXCHANGES ON SALE ITEMS OR ITEMS USING COUPON CODES.