Shipping & Returns
Shipping & Returns
Shipping and Processing times 3-7 Business days.
We want you to adore what you ordered, but if something isn't what you thought, let us know. We will exchange your purchase or give you a store credit.
We return for store credit and exchange only. We do not offer money back.
How do we do this you ask? All returns must be authorized by email at email@example.com and must be sent within 7 days of receiving your order.
NO RETURNS ON ANY SALE ITEMS.
NO RETURNS ON ANY ITEMS USING A COUPON CODE (MAY EXCHANGE FOR STORE CREDIT ONLY)
All exchanges must be authorized by email at firstname.lastname@example.org and must be sent within 7 days of receiving your order.
For exchanges, to ensure to get the correct item exchanged and due to our small batches we recommend you purchase the exchanged item on the website.
Once we receive your item we will process the refund for the returned item!
FREQUENTLY ASKED QUESTIONS
How quick is shipping?
Shipping and Processing times 3-7 Business days
We offer tracked shipping options worldwide! International shipping cost is calculated at check out.
*Note: During high volume order times such as sales or new releases orders can take up to 7 days to process. We are a small team, but we work around the clock to get your items to you as quickly as we can! We thank you for your patience.
How do I contact you?
Visit our contact page, or email us at email@example.com!
WHO IS AXEL & ROSE?
Axel and Rose is a mother and daughter owned online store based out of Phoenix, Arizona! You will see that we say 'baby inspired' in a lot of areas of our brand, this comes from being a mom to both a boy and a girl, and enduring the struggle of finding cute neutral-colored clothes and accessories to choose from. This is how Axel and Rose was born, we are here for the neutral loving momma!
ARE YOUR PRODUCTS SUSTAINABLE?
We like to be kind to our planet. All of our products are ethically and sustainably sourced, meaning no harsh materials or chemicals as well as fair wages and working conditions for all the workers involved in creating the products.